Refund Policy

Last updated: 17 July 2026

1. What this policy covers

This policy covers the Stroma Fix Pack, a one-time digital purchase delivered as an instant download from your report page. The Light Scan and the Deep Evidence Report are free, so no refunds apply to them. We sell no subscriptions and nothing recurring.

2. When you qualify for a refund

The Fix Pack is a digital product delivered immediately on payment, so it is generally non-refundable once downloaded. You qualify for a re-delivery or a full refund of the one-time fee shown at checkout if, within 14 days of purchase:

• the pack fails to generate or fails to download; or
• the pack is materially not as described in your report.

In either case we will first offer to fix the problem or re-deliver the pack; if we cannot, we refund you in full.

3. How to request a refund

Email [email protected] within 14 days of purchase with the email address you used at checkout. We respond within one business day.

4. How refunds are processed

Payments are processed by our Merchant of Record, Paddle.com Market Ltd ("Paddle"), which appears on your card or bank statement. Approved refunds are issued by Paddle to your original payment method; depending on your bank, the funds typically appear within 5 to 10 business days. Your purchase is also subject to Paddle's Buyer Terms, and you may additionally raise billing queries via paddle.net.

5. Related documents

See our Terms of Service for the full terms of purchase and our contact page for all support routes.